The Team You Keep

The Team You Keep

Why Great People Stay — and How to Build a Practice They Won't Leave

8:00 – 9:00 PM EST

Complimentary to attend

Building a great business is hard — retaining the people who power it is even harder. High turnover, quiet quitting and toxic culture dynamics can quietly pull a thriving practice apart from the inside. Join a candid, actionable panel built to help leaders shift from reactive management to proactive retention. Whether you're struggling to keep top talent engaged, dealing with difficult team dynamics, or trying to build a culture that naturally attracts high performers, our panelists share proven frameworks for building and sustaining a rock-solid team — then stay for the live Q&A to bring them your toughest team and retention challenges.

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Panelists from Circle of Dental ExcellenceLEAP2 SolutionsCheeky The Dentist

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Panelist 01 Sheri McVaugh

Sheri McVaugh

Director of Member Services · Circle of Dental Excellence

Sheri McVaugh is the Director of Member Services at Circle of Dental Excellence, Founder & President of the Susquehanna Valley PA Dental Connection, and a Diplomate of the American Association of Dental Office Management (AADOM). With more than 30 years of experience in dentistry, business leadership and customer service, she is dedicated to helping dental professionals achieve excellence through education, collaboration and leadership. Her expertise spans practice management, revenue cycle management, insurance administration, membership plans, team development, scheduling optimization, marketing, OSHA/HIPAA compliance and operational systems. Sheri is passionate about building strong teams, fostering professional growth, and creating communities that support success in dentistry.

Panelist 02 Christi Bintliff

Christi Bintliff

Edutainment & Leadership Coach, Writer & Speaker · LEAP2 Solutions

With more than 35 years in dentistry, Christi Bintliff brings a rare 360-degree view of the dental practice — having worked in nearly every non-clinical role, from team member to leadership. As a Dental Operations Director, they're still "in the trenches" every day, helping practices bridge the common gap between doctors and managers and the teams they lead. Their work focuses on building strong systems and leadership habits that create aligned expectations, clear communication and supportive accountability — while protecting productivity and profitability. Through LEAP2 Solutions, they translate real-world experience into practical coaching that helps teams strengthen workflows, collaborate better and sustain a culture of learning and growth. A frequent contributor to dental publications and a regular speaker for dentist and manager study clubs, Christi is known for an engaging, edutainment-style approach that makes training stick.

Panelist 03 Renee Phillips

Renee Phillips

Co-founder, Business Manager & CMO · Cheeky The Dentist

Renee Phillips is the Business Manager and CMO behind Cheeky The Dentist, a growing Australian dental brand built on one very simple idea: dentistry doesn't have to suck. She works across strategy, brand, marketing, growth, operations, patient experience, partnerships, team culture, and the occasional "why is the autoclave doing that?" emergency. Renee is passionate about building healthcare businesses people actually want to deal with: warm, clever, commercially strong, beautifully run, and significantly less beige. Her focus is making every part of the patient journey feel human, from the first Google search to the moment someone admits they haven't flossed since 2019. She's especially interested in community-led healthcare marketing, customer experience, practice growth, and creating workplaces talented people genuinely want to be part of. At Cheeky, the brief is simple: grow with heart, humour and a very clear point of view.

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