Tuesday · September 15, 2026 · 7 PM EST
Live Expert Panel

From Blame to Ownership: Building an Accountable Dental Team

Accountability can transform a dental team — but only when expectations are clear and everyone takes ownership of their role. Dental leaders share how to move teams away from blame, confusion, and constant follow-up toward a culture of ownership, stronger communication, and consistent performance.

Format
Live Zoom Panel
Speakers
2 Expert Panelists
Duration
60 minutes
Cost
Complimentary
30Days
00Hours
00Minutes
00Seconds
Registration

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Meet the Panelists

3 expert speakers
Lindsay Gallaher
Panelist 01

Lindsay Gallaher

Regional Manager · Dental Corp

Lindsay is a Regional Manager with over 18 years of experience in the dental profession, progressing from Dental Assistant to operational leadership. She partners with dentists and practice teams to build high-performing cultures, strengthen leadership, and create exceptional patient experiences across multiple practices. Passionate about helping clinicians grow beyond the chair, she believes leadership is built through mentorship, accountability, and creating opportunities for others to succeed. Lindsay is an active mentor and serves on a Program Advisory Committee and Curriculum Board at Anderson College.

Dr. Emily Letran
Panelist 02

Dr. Emily Letran, DDS, MS, CHPC

CEO & Founder · Exceptional Leverage, Inc.

Dr. Emily Letran is a dentist, serial entrepreneur, international keynote speaker, executive coach, and business strategist. She is the CEO of multiple dental practices and Founder of Exceptional Leverage, Inc., where she helps dentists, DSOs, and business leaders improve profitability, strengthen team engagement, optimize systems, and grow with less management stress. Dr. Letran is also a TEDx speaker, published author, and experienced leadership coach who has shared stages with prominent business and dental leaders around the world.

Dr. Gerilyn M. Alfe
Panelist 03

Dr. Gerilyn M. Alfe, DMD, MBA

Former Practice Owner · Speaker & Mentor

Dr. Gerilyn Alfe is a former cosmetic dentist, practice owner, speaker, and mentor with over 25 years of experience in dentistry and practice leadership. She founded and grew Chicago Smile Spa from scratch, achieving significant growth through strategic marketing, patient conversion, team leadership, and a focus on elective services. A Magna Cum Laude graduate of Tufts University School of Dental Medicine, she later earned her MBA with Honors from the Jack Welch Management Institute — strengthening her expertise in practice financials, business strategy, and leadership.

What We'll Cover

Five practical shifts
01
The failure

Why accountability fails in dental practices

The real root causes behind blame cycles, missed follow-ups, and inconsistent execution — and why they persist even in "good" teams.

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02
The mindset

How to build an ownership mindset across the team

The shift from "who's fault is this?" to "how do we fix this?" — and the leadership moves that make it happen.

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03
The standards

Setting clear expectations and measurable standards

What "clear" actually looks like in a dental practice — and the specific ways to document, communicate, and reinforce it.

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04
The balance

Holding people accountable without micromanaging

How to raise the bar and inspect the work — without smothering good people or building a culture of surveillance.

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05
The follow-up

Turning feedback and follow-up into better team performance

The rhythms and conversations that turn one-time feedback into lasting behavior change and consistent results.

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Don't miss it

One hour. Move your team from blame to ownership.

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